Frequently Asked Questions

Feedback Frames are designed for face-to-face meeting facilitators who prefer low-tech reliable tools like sticky-notes, flip charts, whiteboards, and markers.   

Feedback Frames have several advantages over using a web app:

• Do not require all participants to have expensive technology (mobile devices)
• Do not require network connections or logins  
• More user-friendly for participants who are not so web-savvy
• Avoid participants from being tempted with social media
• Participants enjoy the tactile nature of the tokens, moving around, and getting away from screens

Of course, if your meeting is online (virtual) with remote participants, then an online tool is the best option.

Feedback Frames only come in boxes of 15 units for now.  You can always request a discount and maybe see if you can find a friend or two to buy a set with you.  In the future, we do plan to offer smaller sets of units. Subscribe to our newsletter to get notified.

Yes, we do! We offer discounts to public schools, colleges, universities, community groups, and not-for-profits, up to 70% off!  See detail on our Discount Offers page.

Many of our customers are government, schools, or institutions that need to pay using a purchase order process, and we are happy to oblige. Below is the common vendor information you may need.

Business Name: Feedback Frames
Address: 34 Robina Avenue    Toronto    ON    M6C 3Y6     Canada
Phone:  647-883-0648

Email: sales@feedbackframes.com

(No fax #)

Download our sole source letter

Canada Tax Information

GST/HST/business number: 815119748
Business Name for GST/HST Registry: Jason Diceman

Re: W-9 form
As a Canadian company with a Canadian owner, we need to provide you with a W-8BEN form instead of a W-9. Download our W-8BEN form

Cheques can be made to “Feedback Frames” or “Jason Diceman” if that is easier for you.

Email us with the following information, and we can provide you with a formal quote document:

• Number of boxes to be purchased (15 units per box)  
• Organization name
• Shipping postal address 
• Shipping contact phone number
• Billing postal address 
• Billing contact email address

Let us know if you require any further information or forms completed.

Once we receive your PO number, we can ship your order and send our invoice with the PO number to your billing contact.

Contact:  sales@feedbackframes.com or call 647-883-0648

You can easily edit and customize the 6 column scale, cover (instructions), and statement-signature sheet using the free files provided on our templates page.
Our free templates also include instructions slides, results spreadsheets and more.

Feedback Frames can be reused over and over. 

Once you are done a session and have recorded the results (both written at the bottom of each statement-signature sheet and with photos), you simply empty out the tokens from each frame into an empty box and then pour them into a bag or container of your choice. Pack it up, and they’re ready for your next session.

Feedback Frames are made of precision die-cut white laminated chipboard, sandwiched between two sheets of semi-rigid PETG scratch-resistant clear plastic sheets, held together with pro-grade double-sided flexible adhesive.  There is legal size plastic paper protector affixed to the back. The stand is a single piece clear acrylic unit, with soft rubber feet to avoid sliding during use. The front cover is made from printed 8.5 x 14” cardstock, and the voting scale is printed 8.5 x 14” paper, both easily replaced with your own customized covers and scales.

This latest design has proven to be safe and durable for repeat indoor use with children and adults.  They are generally not recommended for outdoor use, where they are susceptible to wind and moisture, although some users do use them outdoors with clips to hold in place.

Feedback Frames have such a simple design, you would think they could be easy to DIY. But you would be surprised. We spent many weeks trying different dimensions, materials, qualities and thickness of cardboard, chipboard, plastic, adhesives, etc. It can be a real challenge to get a reliable product where tokens fall freely, stack neatly, and don’t overlap and get jammed.  Even if you can make one, it can take many hours to make your first, and many hours to make a few more. And the materials required (especially the clear acrylic sheets) can be quite expensive purchased in low volumes off the shelf.

Why not save your time and effort and just ask us for a discount on a professionally manufactured set, delivered to your door in a few short days.

For the record, we do have a patent on the system and method: #US10467637B2

Feedback Frames are designed to frame a US legal-size paper, which is 8.5 x 14”.  The outside dimensions on a single unit are 9 ¼ x 14 ¾” (236 x 376 mm) and about ¼” (5 mm) thick.

The box of 15 units (which is a reusable case) is 20 x 11 ⅜ x 5 ½ inches (508 x 289 x 140 mm) and weighs 12.7 lbs (5.74 kilograms).

It depends on how you plan to use them.  You need one for each idea or option that you want participants to rate (score-vote).

If you are using them to vote on a predetermined set of options, then 15 is generally fine.

But if you are planning to invite participants to generate ideas for rating, then 15 units can quickly feel very limiting among a creative group of people.  Trying to combine or shortlist ideas in the middle of a workshop, just to fit within a limited set Feedback Frames, can be frustrating for participants and facilitators.  Having a minimum of 1.5 frames for every participant is recommended, but your requirements could easily scale up to 4:1 with a creative and thoughtful group addressing a big open-ended question.